At Digiasylum, we are committed to customer satisfaction. Please read our refund policy below for details on how we handle refunds.

1. Services Covered

This policy applies to all services purchased directly through Digiasylum, including but not limited to web development, design, digital marketing, and consultancy.

2. Eligibility for Refunds

Due to the nature of digital services, refunds are granted under the following conditions:

• Project Cancellation: If a project is canceled before any work has commenced, a full refund may be issued.

• Non-delivery of Service: If Digiasylum fails to deliver the agreed services within a reasonable timeframe without valid explanation, a partial refund may be considered.

3. Non-Refundable Items

• Payments for completed milestones or approved project phases.

• Customized or delivered digital services.

• Monthly or retainer-based services once work has commenced.

4. Refund Request Process

To request a refund, please email us at [connect@digiasylum.com] with your invoice number, project details, and reason for the request. Refunds will be credited within 7–14 business days upon approval.

5. Dispute Resolution

We encourage clients to contact us to resolve any issues prior to initiating chargebacks or disputes with their payment provider. We are committed to working toward a fair resolution.